ajila - DNS Issues – Incident details

All systems operational

Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

DNS Issues

Resolved
Operational
Started almost 4 years agoLasted about 5 hours

Affected

Ajila Services

Operational from 6:00 AM to 11:00 AM

Forms Hub Service

Operational from 6:00 AM to 11:00 AM

Swisscom Sign Service

Operational from 6:00 AM to 11:00 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue was resolved.

  • Identified
    UTC
    Identified

    Summary of Impact: Between 8:00 CET on August 30 2022 and 13:00 CET on 22 Nov 2022, as a customer you may have experienced issues using our services.

    Root Cause: This was due to the fact that our underlying cloud provider Microsoft was having issues resolving domain names (dns service issue).

    Mitigation: Since our services are caching DNS requests, we are not aware of any service interruption other than a mandatory reboot of our cluster to resolve the issue. The reboot took about 10 minutes and was initiated at 12:36 CET.

    All services are up and running again without any DNS issues.

    If you have further questions, please contact us at https://servicedesk.ajila.com.