ajila - DNS Issues – Details zu Vorfällen

Alle Systeme funktionieren

Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

DNS Issues

Gelöst
Funktionsfähig
Aufgetreten am vor fast 4 JahrenDauerte etwa 5 Stunden

Betroffen

Ajila Services

Funktionsfähig aus 6:00 AM zu 11:00 AM

Forms Hub Service

Funktionsfähig aus 6:00 AM zu 11:00 AM

Swisscom Sign Service

Funktionsfähig aus 6:00 AM zu 11:00 AM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    The issue was resolved.

  • Identifizierung
    UTC
    Identifizierung

    Summary of Impact: Between 8:00 CET on August 30 2022 and 13:00 CET on 22 Nov 2022, as a customer you may have experienced issues using our services.

    Root Cause: This was due to the fact that our underlying cloud provider Microsoft was having issues resolving domain names (dns service issue).

    Mitigation: Since our services are caching DNS requests, we are not aware of any service interruption other than a mandatory reboot of our cluster to resolve the issue. The reboot took about 10 minutes and was initiated at 12:36 CET.

    All services are up and running again without any DNS issues.

    If you have further questions, please contact us at https://servicedesk.ajila.com.