ajila - Slow response when accessing AEM services – Details zu Vorfällen

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Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

Slow response when accessing AEM services

Gelöst
Beeinträchtigte Leistung
Aufgetreten am vor fast 2 JahrenDauerte etwa 3 Stunden

Betroffen

Ajila Services

Beeinträchtigte Leistung aus 4:00 AM zu 7:15 AM

Forms Hub Service

Beeinträchtigte Leistung aus 4:00 AM zu 7:15 AM

Swisscom Sign Service

Beeinträchtigte Leistung aus 4:00 AM zu 7:15 AM

Aktualisierung
  • Gelöst
    Gelöst

    Summary of Impact: Between 05:00 CET on January 29 2024 and 08:15 CET on January 29 2024, as a customer you may have experienced issues when opening and submitting forms.

    Preliminary Root Cause: We determined that one of the AEM publishers was in an unhealthy state.

    Mitigation: The system immediately responded with not routing any more traffic to this defective publisher. Measures were taken to replace the machine with a new one. Performance is back to normal.

  • Analyse
    Analyse

    As a customer you may have experienced issues when …

    … accessing forms
    … submitting forms
    … using the Digital Deals / Blink service

    We are analyzing the issue.