ajila - ajila Cloud Services not accessible – Details zu Vorfällen

Alle Systeme betriebsbereit

Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

ajila Cloud Services not accessible

Gelöst
Schwerer Ausfall
Aufgetreten am vor mehr als 2 JahrenDauerte 4 Stunden 43 Minuten

Betroffen

Ajila Services

Schwerer Ausfall aus 4:17 AM zu 9:00 AM

Forms Hub Service

Schwerer Ausfall aus 4:17 AM zu 9:00 AM

Swisscom Sign Service

Schwerer Ausfall aus 4:17 AM zu 9:00 AM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    A routine maintenance job has led to an inconsistent state of our AEM servers resulting in requests being answered.

    We strive to provide you the best service possible. Therefore, the following improvements were taken immediately:

    • We have split our maintenance jobs to have them run on only a subset of servers at a time

    • Monitoring of our services was improved to verify successful maintenance more accurately

    We apologize for the inconvenience this has caused you and wish you a great day.

  • Überwachung
    UTC
    Überwachung

    Service availability has been restored and are stabilizing

  • Identifizierung
    UTC
    Identifizierung

    AEM services are not responding

  • Analyse
    UTC
    Analyse

    We are analyzing the issue.