ajila - Service outage – Details zu Vorfällen

Alle Systeme funktionieren

Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

Service outage

Gelöst
Großer Ausfall
Aufgetreten am vor fast 2 JahrenDauerte etwa 2 Stunden

Betroffen

Ajila Services

Großer Ausfall aus 6:58 AM zu 8:53 AM

Forms Hub Service

Großer Ausfall aus 6:58 AM zu 8:53 AM

Swisscom Sign Service

Großer Ausfall aus 6:58 AM zu 8:53 AM

Aktualisierung
  • Gelöst
    Gelöst

    Summary of Impact: Between 07:57 CET on 22 February 2024 and 09:53 CET on 24 February 2024, as a customer you may have experienced issues when accessing our services.

    Preliminary Root Cause: We determined that a DNS configuration change caused some internal services to not being able to route correctly.

    Mitigation: We have restored the DNS configuration and are working on additional measures to prevent this type of issue to reoccur.

  • Identifizierung
    Identifizierung

    We have identified the root cause and are working to resolve the issue.

  • Analyse
    Analyse

    As a customer you may experience issues when using the Digital Deals or Blink Signing service.

    We are aware of the problems and are analyzing the issue.