ajila - Ajila Cloud Services not available – Details zu Vorfällen

Alle Systeme betriebsbereit

Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

Ajila Cloud Services not available

Gelöst
Teilausfall 50 %
Aufgetreten am vor etwa 1 JahrDauerte 7 Stunden

Betroffen

Ajila Services

Teilausfall aus 5:45 AM zu 6:16 AM, Betriebsbereit aus 5:45 AM zu 12:45 PM, Teilausfall aus 6:16 AM zu 6:18 AM, Betriebsbereit aus 6:18 AM zu 12:45 PM

Forms Hub Service

Teilausfall aus 5:45 AM zu 6:18 AM, Betriebsbereit aus 6:18 AM zu 12:45 PM

Swisscom Sign Service

Betriebsbereit aus 5:45 AM zu 12:45 PM

Swisscom Sign Cockpit Service

Betriebsbereit aus 5:45 AM zu 12:45 PM

Communication Hub Service

Betriebsbereit aus 5:45 AM zu 12:45 PM

Ajila Services TEST Environment

Betriebsbereit aus 5:45 AM zu 12:45 PM

Aktualisierung
  • Gelöst
    UTC
    Gelöst
    This incident has been resolved.
  • Postmortem
    UTC
    Postmortem

    Incident Summary
    Between Tuesday, August 26, 2025, 18:00, and Wednesday, August 27, 2025, 8:30, the FormsHub service experienced limited availability.

    Impact
    Some requests to the FormsHub service were delayed or could not be processed successfully.

    Root Cause
    During a planned infrastructure adjustment, an unexpected issue occurred, leading to reduced availability of the service.

    Resolution
    The affected component was adjusted, and the systems have been running stably since Wednesday, August 27, 2025, 8:30.

    Next Steps / Prevention
    Additional monitoring and safeguard measures have been implemented to detect and prevent similar incidents at an early stage in the future.

  • Gelöst
    UTC
    Gelöst
    This incident has been resolved.
  • Identifizierung
    UTC
    Identifizierung
    We are continuing to work on a fix for this incident.
  • Analyse
    UTC
    Analyse
    We are currently investigating this incident.