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Summary of Impact: Between 8:00 CET on August 30 2022 and 13:00 CET on 22 Nov 2022, as a customer you may have experienced issues using our services.

Root Cause: This was due to the fact that our underlying cloud provider Microsoft was having issues resolving domain names (dns service issue).

Mitigation: Since our services are caching DNS requests, we are not aware of any service interruption other than a mandatory reboot of our cluster to resolve the issue. The reboot took about 10 minutes and was initiated at 12:36 CET.

All services are up and running again without any DNS issues.

If you have further questions, please contact us at https://servicedesk.ajila.com.