ajila - Geschichte beachten

Alle Systeme funktionieren

Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

Funktionsfähig

Forms Hub Service - Funktionsfähig

100% - Betriebszeit
Feb. 2024 · 99.72%März · 100.0%Apr. · 100.0%

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Feb. 2024
März 2024
Apr. 2024

Swisscom Sign Service - Funktionsfähig

100% - Betriebszeit
Feb. 2024 · 99.72%März · 100.0%Apr. · 100.0%

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Feb. 2024
März 2024
Apr. 2024

Swisscom Sign Cockpit Service - Funktionsfähig

100% - Betriebszeit
Feb. 2024 · 100.0%März · 100.0%Apr. · 100.0%

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Feb. 2024
März 2024
Apr. 2024

Communication Hub Service - Funktionsfähig

100% - Betriebszeit
Feb. 2024 · 100.0%März · 100.0%Apr. · 100.0%

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Feb. 2024
März 2024
Apr. 2024

Geschichte beachten

Apr. 2024

Diesen Monat wurden keine Benachrichtigungen gemeldet

März 2024

Diesen Monat wurden keine Benachrichtigungen gemeldet

Feb. 2024

Service outage
  • Gelöst
    Gelöst

    Summary of Impact: Between 07:57 CET on 22 February 2024 and 09:53 CET on 24 February 2024, as a customer you may have experienced issues when accessing our services.

    Preliminary Root Cause: We determined that a DNS configuration change caused some internal services to not being able to route correctly.

    Mitigation: We have restored the DNS configuration and are working on additional measures to prevent this type of issue to reoccur.

  • Identifizierung
    Identifizierung

    We have identified the root cause and are working to resolve the issue.

  • Analyse
    Analyse

    As a customer you may experience issues when using the Digital Deals or Blink Signing service.

    We are aware of the problems and are analyzing the issue.

ajila Cloud Services not accessible
  • Gelöst
    Gelöst

    A routine maintenance job has led to an inconsistent state of our AEM servers resulting in requests being answered.

    We strive to provide you the best service possible. Therefore, the following improvements were taken immediately:

    • We have split our maintenance jobs to have them run on only a subset of servers at a time

    • Monitoring of our services was improved to verify successful maintenance more accurately

    We apologize for the inconvenience this has caused you and wish you a great day.

  • Überprüfung
    Überprüfung

    Service availability has been restored and are stabilizing

  • Identifizierung
    Identifizierung

    AEM services are not responding

  • Analyse
    Analyse

    We are analyzing the issue.

Feb. 2024 zu Apr. 2024

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