ajila - Notice history

All systems operational

Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

Operational

Forms Hub Service - Operational

100% - uptime
Aug 2025 · 99.96%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Swisscom Sign Service - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Swisscom Sign Cockpit Service - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Communication Hub Service - Operational

100% - uptime
Aug 2025 · 99.98%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

Scheduled Maintenance
Scheduled for 25. October 2025 at 11:00 – 15:00 about 4 hours
  • Planned
    25. October 2025 at 11:00
    Planned
    25. October 2025 at 11:00

    We are planning a scheduled maintenance during that time.

    During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance.

    Thank you for your understanding.

Sep 2025

Scheduled Maintenance
  • Completed
    27. September 2025 at 15:00
    Completed
    27. September 2025 at 15:00
    Maintenance has completed successfully
  • In progress
    27. September 2025 at 11:00
    In progress
    27. September 2025 at 11:00
    Maintenance is now in progress
  • Planned
    27. September 2025 at 11:00
    Planned
    27. September 2025 at 11:00

    We are planning a scheduled maintenance during that time.

    During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance.

    Thank you for your understanding.

Email Delivery Delays
  • Resolved
    Resolved

    Our service partner has confirmed that the issue causing delays in outgoing email delivery has been fully resolved. Email delivery is now functioning normally without delays.

    Thank you for your patience while this incident was addressed.

  • Update
    Update

    Our partner has implemented a fix that should resolve the issue with delayed email delivery. At this time, email delivery appears to be functioning normally again.

    We will continue to monitor the situation closely before fully closing this incident.

  • Monitoring
    Monitoring

    We are currently experiencing delays in outgoing email delivery. Emails are processed correctly on our systems but are being delivered with significant delay by a partner service.

    No data loss has occurred – all messages are in transit.

    We are monitoring the situation closely and will provide updates as soon as more information becomes available.

Aug 2025

Scheduled Maintenance
  • Completed
    30. August 2025 at 15:00
    Completed
    30. August 2025 at 15:00
    Maintenance has completed successfully
  • In progress
    30. August 2025 at 11:00
    In progress
    30. August 2025 at 11:00
    Maintenance is now in progress
  • Planned
    30. August 2025 at 11:00
    Planned
    30. August 2025 at 11:00

    We are planning a scheduled maintenance during that time.

    During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance.

    Thank you for your understanding.

Ajila Cloud Services not available
  • Resolved
    Resolved
    This incident has been resolved.
  • Postmortem
    Postmortem

    Incident Summary
    Between Tuesday, August 26, 2025, 18:00, and Wednesday, August 27, 2025, 8:30, the FormsHub service experienced limited availability.

    Impact
    Some requests to the FormsHub service were delayed or could not be processed successfully.

    Root Cause
    During a planned infrastructure adjustment, an unexpected issue occurred, leading to reduced availability of the service.

    Resolution
    The affected component was adjusted, and the systems have been running stably since Wednesday, August 27, 2025, 8:30.

    Next Steps / Prevention
    Additional monitoring and safeguard measures have been implemented to detect and prevent similar incidents at an early stage in the future.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

Aug 2025 to Oct 2025

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