ajila Status - Incident history

Scheduled Maintenance

2026-12-26T12:00:00.000+00:00

Type: Maintenance

Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST

Dec 26, 12:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Scheduled Maintenance

2026-11-28T12:00:00.000+00:00

Type: Maintenance

Nov 28, 12:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Scheduled Maintenance

2026-10-31T12:00:00.000+00:00

Type: Maintenance

Oct 31, 12:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Scheduled Maintenance

2026-09-26T11:00:00.000+00:00

Type: Maintenance

Sep 26, 11:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Scheduled Maintenance

2026-08-29T11:00:00.000+00:00

Type: Maintenance

Aug 29, 11:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Scheduled Maintenance

2026-07-25T11:00:00.000+00:00

Type: Maintenance

Jul 25, 11:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Scheduled Maintenance

2026-06-27T11:00:00.000+00:00

Type: Maintenance

Jun 27, 11:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Scheduled Maintenance

2026-05-30T11:00:00.000+00:00

Type: Maintenance

May 30, 11:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Scheduled Maintenance

2026-04-25T11:00:00.000+00:00

Type: Maintenance

Apr 25, 11:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Scheduled Maintenance

2026-03-28T12:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Forms Hub Service TEST, Forms Hub Service, Swisscom Sign Service, Communication Hub Service, Swisscom Sign Cockpit Service TEST

Mar 28, 12:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Mar 28, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 28, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Communications Hub – Security Hotfix Deployment

2026-03-18T20:00:00.000+00:00

Type: Maintenance

Duration: 1 hour

Affected Components: Communication Hub Service TEST, Communication Hub Service

Mar 18, 20:00:00 GMT+0
Identified - We will be applying a critical security patch to the underlying Identity and Access Management (IAM) component. During the maintenance window, users may experience temporary service interruptions, including possible session terminations. We are taking this proactive measure to ensure the continued security and stability of our systems. Thank you for your understanding..

Mar 18, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 18, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Scheduled Maintenance

2026-02-28T12:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Feb 28, 12:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Feb 28, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 28, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Issue with International SMS Delivery

2026-02-07T07:00:00.000+00:00

Type: Incident

Duration: 9 days

Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service TEST, Swisscom Sign Service, Forms Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST

Feb 16, 07:00:00 GMT+0
Resolved - This incident has been resolved..

Feb 7, 07:00:00 GMT+0
Investigating - We are aware of an issue that is currently impacting SMS delivery to international phone numbers. Our team is actively investigating the cause and working towards a resolution. We appreciate your patience and will keep you informed of any updates..

Scheduled Maintenance

2026-01-31T12:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Jan 31, 12:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Jan 31, 16:00:00 GMT+0
Completed - Maintenance has completed successfully..

Scheduled Maintenance

2025-12-27T12:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service, Forms Hub Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Forms Hub Service TEST, Communication Hub Service, Swisscom Sign Cockpit Service TEST

Dec 27, 12:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Dec 27, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 27, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Scheduled Maintenance

2025-11-29T12:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Swisscom Sign Service, Swisscom Sign Cockpit Service, Communication Hub Service TEST, Forms Hub Service TEST, Swisscom Sign Service TEST, Forms Hub Service, Communication Hub Service, Swisscom Sign Cockpit Service TEST

Nov 29, 12:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Nov 29, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 29, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Scheduled Maintenance

2025-11-24T21:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Swisscom Sign Cockpit Service, Forms Hub Service, Swisscom Sign Service, Communication Hub Service

Nov 24, 21:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Nov 24, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 25, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Scheduled Maintenance

2025-10-25T11:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Communication Hub Service TEST, Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Service TEST, Swisscom Sign Cockpit Service, Forms Hub Service, Swisscom Sign Service, Swisscom Sign Cockpit Service TEST

Oct 25, 11:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Oct 25, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 25, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Scheduled Maintenance

2025-09-27T11:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Communication Hub Service TEST, Forms Hub Service TEST, Communication Hub Service, Swisscom Sign Service TEST, Swisscom Sign Cockpit Service, Swisscom Sign Service, Forms Hub Service, Swisscom Sign Cockpit Service TEST

Sep 27, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 27, 11:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Sep 27, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Email Delivery Delays

2025-09-05T09:45:23.581+00:00

Type: Incident

Duration: 3 days, 4 hours and 45 minutes

Sep 5, 09:45:23 GMT+0
Monitoring - We are currently experiencing delays in outgoing email delivery. Emails are processed correctly on our systems but are being delivered with significant delay by a partner service. No data loss has occurred – all messages are in transit. We are monitoring the situation closely and will provide updates as soon as more information becomes available..

Sep 8, 06:11:46 GMT+0
Monitoring - Our partner has implemented a fix that should resolve the issue with delayed email delivery. At this time, email delivery appears to be functioning normally again. We will continue to monitor the situation closely before fully closing this incident..

Sep 8, 14:30:47 GMT+0
Resolved - Our service partner has confirmed that the issue causing delays in outgoing email delivery has been fully resolved. Email delivery is now functioning normally without delays. Thank you for your patience while this incident was addressed..

Scheduled Maintenance

2025-08-30T11:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Forms Hub Service TEST, Communication Hub Service TEST, Communication Hub Service, Swisscom Sign Service TEST, Swisscom Sign Cockpit Service, Swisscom Sign Service, Forms Hub Service, Swisscom Sign Cockpit Service TEST

Aug 30, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 30, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 30, 11:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Ajila Cloud Services not available

2025-08-27T05:45:00.000+00:00

Type: Incident

Duration: 7 hours

Affected Components: Forms Hub Service TEST, Communication Hub Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Cockpit Service, Swisscom Sign Service, Forms Hub Service, Swisscom Sign Cockpit Service TEST

Aug 27, 06:16:17 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 27, 06:18:28 GMT+0
Resolved - This incident has been resolved..

Aug 27, 12:38:59 GMT+0
Postmortem - **Incident Summary** Between Tuesday, August 26, 2025, 18:00, and Wednesday, August 27, 2025, 8:30, the FormsHub service experienced limited availability. **Impact** Some requests to the FormsHub service were delayed or could not be processed successfully. **Root Cause** During a planned infrastructure adjustment, an unexpected issue occurred, leading to reduced availability of the service. **Resolution** The affected component was adjusted, and the systems have been running stably since Wednesday, August 27, 2025, 8:30. **Next Steps / Prevention** Additional monitoring and safeguard measures have been implemented to detect and prevent similar incidents at an early stage in the future..

Aug 27, 05:45:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 27, 12:45:10 GMT+0
Resolved - This incident has been resolved..

Scheduled Maintenance

2025-07-26T11:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Forms Hub Service TEST, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Cockpit Service, Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Swisscom Sign Cockpit Service TEST

Jul 26, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 26, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 26, 11:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Scheduled Maintenance

2025-06-28T11:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Jun 28, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 28, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 28, 11:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Scheduled Maintenance

2025-05-31T11:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service, Swisscom Sign Cockpit Service TEST, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Service, Forms Hub Service

May 31, 11:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

May 31, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 31, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Email Delivery Delays

2025-05-17T09:30:00.000+00:00

Type: Incident

Duration: 7 hours and 44 minutes

Affected Components: Swisscom Sign Service, Communication Hub Service, Forms Hub Service TEST, Forms Hub Service, Swisscom Sign Cockpit Service, Swisscom Sign Cockpit Service TEST, Swisscom Sign Service TEST, Communication Hub Service TEST

May 17, 15:45:00 GMT+0
Resolved - This incident has been resolved..

May 17, 09:30:00 GMT+0
Identified - We are currently experiencing delays in sending email and SMS notifications to customers. Our engineering team is actively investigating the issue and working to restore normal delivery performance as quickly as possible. We apologize for any inconvenience this may cause and thank you for your patience..

Scheduled Maintenance

2025-05-08T11:00:00.000+00:00

Type: Maintenance

Duration: 2 hours and 50 minutes

Affected Components: Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST, Swisscom Sign Service TEST, Communication Hub Service TEST

May 8, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

May 8, 13:49:59 GMT+0
Completed - Maintenance has completed successfully..

May 8, 11:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..

Degraded Performance

2025-04-09T08:31:54.232+00:00

Type: Incident

Duration: 2 days, 1 hour and 38 minutes

Affected Components: Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Swisscom Sign Cockpit Service

Apr 11, 10:09:45 GMT+0
Resolved - This incident has been resolved..

Apr 10, 16:12:31 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 9, 08:31:54 GMT+0
Investigating - We are currently experiencing degraded performance in our cloud environment. Our team is actively investigating the issue and working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding..

Partial Outage Test Environment

2025-04-09T06:19:50.156+00:00

Type: Incident

Duration: 7 hours and 34 minutes

Affected Components: Forms Hub Service TEST, Swisscom Sign Service TEST, Swisscom Sign Cockpit Service TEST

Apr 9, 13:54:09 GMT+0
Resolved - This incident has been resolved..

Apr 9, 06:19:50 GMT+0
Investigating - We are currently investigating this incident..

Apr 9, 09:55:01 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Upcoming short Maintenance on TEST

2025-03-28T10:15:00.000+00:00

Type: Maintenance

Duration: 13 minutes

Affected Components: Swisscom Sign Service TEST, Swisscom Sign Cockpit Service TEST

Mar 28, 10:28:11 GMT+0
Completed - Maintenance has completed successfully..

Mar 28, 10:15:01 GMT+0
Identified - Maintenance is now in progress.

Mar 28, 10:15:00 GMT+0
Identified - .

Upcoming Maintenance TEST

2025-03-21T10:30:00.000+00:00

Type: Maintenance

Duration: 44 minutes

Affected Components: Swisscom Sign Service TEST, Swisscom Sign Cockpit Service TEST

Mar 21, 10:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 21, 10:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 21, 11:14:03 GMT+0
Completed - Maintenance has completed successfully..

Login Issues Cockpit & Sign Services on Dev&Test

2025-02-12T23:00:00.000+00:00

Type: Incident

Duration: 6 days, 14 hours and 33 minutes

Affected Components: Swisscom Sign Service TEST, Swisscom Sign Cockpit Service TEST

Feb 12, 23:00:00 GMT+0
Identified - Due to certificate issues, it is currently not possible to log into the Cockpit. Additionally, signing via the UI is not possible. **These issues only affect the Dev & Test environment.** The problem has already been identified, and we are working with our suppliers on a solution..

Feb 19, 13:33:20 GMT+0
Resolved - This incident has been resolved..

Ajila Services TEST Environment not available

2024-09-25T14:15:00.000+00:00

Type: Incident

Duration: 19 hours and 48 minutes

Affected Components: Forms Hub Service TEST, Swisscom Sign Service TEST, Swisscom Sign Cockpit Service TEST

Sep 25, 14:15:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 26, 10:03:12 GMT+0
Resolved - This incident has been resolved..

E-Mail Delivery Delays

2024-09-17T12:59:26.025+00:00

Type: Incident

Duration: 8 hours and 36 minutes

Affected Components: Swisscom Sign Service, Swisscom Sign Service TEST, Swisscom Sign Cockpit Service, Swisscom Sign Cockpit Service TEST

Sep 17, 12:59:26 GMT+0
Investigating - We are currently experiencing an issue causing delays in email delivery. Our team is investigating the cause and working to resolve the problem as quickly as possible. During this time, you may notice that some emails are being delayed. We will provide updates as soon as we have more information. Thank you for your patience..

Sep 17, 14:28:27 GMT+0
Identified - We identified the issue and are working on resolving the issue..

Sep 17, 16:45:37 GMT+0
Identified - We are currently experiencing a partial outage in email delivery due to an outage with one of our supplier systems. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience. Further updates will be provided as soon as the system is back to normal..

Sep 17, 15:41:03 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 17, 21:35:22 GMT+0
Resolved - This incident has been resolved..

E-Mail Delivery Delays

2024-08-19T08:20:07.824+00:00

Type: Incident

Duration: 39 minutes

Affected Components: Swisscom Sign Service, Forms Hub Service, Swisscom Sign Cockpit Service

Aug 19, 08:20:07 GMT+0
Monitoring - We have received customer feedback indicating that emails are not being sent out correctly. Our monitoring system alerted us to a slowdown in the service, and we have taken immediate action to resolve the issue. Currently, all outstanding emails are being sent, but it will take some time to clear the queue. Thank you for your understanding..

Aug 19, 08:58:46 GMT+0
Resolved - All the outstanding E-Mails were sent out and the Service is running properly again..

Swisscom Sign Cockpit Login Issues

2024-08-12T13:53:22.470+00:00

Type: Incident

Duration: 1 day, 5 hours and 43 minutes

Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Cockpit Service TEST

Aug 12, 13:53:22 GMT+0
Investigating - At the moment a login to the Swisscom Sign Cockpit is not possible. We are investigating this incident..

Aug 13, 06:42:59 GMT+0
Identified - We identified the root cause and are working with our partners to restore the functionality..

Aug 13, 19:36:20 GMT+0
Resolved - This incident has been resolved and the service is available again..

Service outage

2024-02-22T06:58:00.000+00:00

Type: Incident

Duration: 1 hour and 55 minutes

Affected Components: Swisscom Sign Service, Forms Hub Service

Feb 22, 08:53:00 GMT+0
Resolved - **Summary of Impact:** Between 07:57 CET on 22 February 2024 and 09:53 CET on 24 February 2024, as a customer you may have experienced issues when accessing our services. **Preliminary Root Cause:** We determined that a DNS configuration change caused some internal services to not being able to route correctly. **Mitigation:** We have restored the DNS configuration and are working on additional measures to prevent this type of issue to reoccur..

Feb 22, 06:58:00 GMT+0
Investigating - As a customer you may experience issues when using the Digital Deals or Blink Signing service. We are aware of the problems and are analyzing the issue..

Feb 22, 08:33:00 GMT+0
Identified - We have identified the root cause and are working to resolve the issue..

ajila Cloud Services not accessible

2024-02-01T04:17:00.000+00:00

Type: Incident

Duration: 4 hours and 43 minutes

Affected Components: Swisscom Sign Service, Forms Hub Service

Feb 1, 08:31:19 GMT+0
Identified - AEM services are not responding.

Feb 1, 08:32:18 GMT+0
Monitoring - Service availability has been restored and are stabilizing.

Feb 1, 09:00:01 GMT+0
Resolved - A routine maintenance job has led to an inconsistent state of our AEM servers resulting in requests being answered. We strive to provide you the best service possible. Therefore, the following improvements were taken immediately: * We have split our maintenance jobs to have them run on only a subset of servers at a time * Monitoring of our services was improved to verify successful maintenance more accurately We apologize for the inconvenience this has caused you and wish you a great day..

Feb 1, 04:17:00 GMT+0
Investigating - We are analyzing the issue..

Slow response when accessing AEM services

2024-01-29T04:00:00.000+00:00

Type: Incident

Duration: 3 hours and 15 minutes

Affected Components: Swisscom Sign Service, Forms Hub Service

Jan 29, 04:00:00 GMT+0
Investigating - **As a customer you may have experienced issues when …** … accessing forms … submitting forms … using the Digital Deals / Blink service We are analyzing the issue..

Jan 29, 07:15:00 GMT+0
Resolved - **Summary of Impact:** Between 05:00 CET on January 29 2024 and 08:15 CET on January 29 2024, as a customer you may have experienced issues when opening and submitting forms. **Preliminary Root Cause:** We determined that one of the AEM publishers was in an unhealthy state. **Mitigation:** The system immediately responded with not routing any more traffic to this defective publisher. Measures were taken to replace the machine with a new one. Performance is back to normal..

Degraded performance ajila Cloud TEST

2023-07-21T07:22:21.602+00:00

Type: Incident

Duration: 7 days, 6 hours and 29 minutes

Affected Components: Forms Hub Service TEST, Swisscom Sign Service TEST

Jul 21, 07:22:21 GMT+0
Investigating - We have identified degraded performance on our TEST environment. We are investigating the issue. ***Note:* This issue does not affect the production systems.**.

Jul 21, 10:50:19 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. If you still encounter problems please try the following: - Delete the local Browser Cache and restart the Browser. If this doesn't help, please create a ticket here: [https://help.ajila.io ](url).

Jul 28, 13:51:11 GMT+0
Resolved - This incident has been resolved. All services are operating normally..

DNS Issues

2022-08-30T06:00:00.000+00:00

Type: Incident

Duration: 12 days and 12 hours

Affected Components: Swisscom Sign Service, Forms Hub Service

Aug 30, 06:00:00 GMT+0
Identified - **Summary of Impact:** Between 8:00 CET on August 30 2022 and 13:00 CET on 22 Nov 2022, as a customer you may have experienced issues using our services. **Root Cause:** This was due to the fact that our underlying cloud provider Microsoft was having issues resolving domain names (dns service issue). **Mitigation:** Since our services are caching DNS requests, we are not aware of any service interruption other than a mandatory reboot of our cluster to resolve the issue. The reboot took about 10 minutes and was initiated at 12:36 CET. All services are up and running again without any DNS issues. If you have further questions, please contact us at https://servicedesk.ajila.com..

Aug 30, 11:00:00 GMT+0
Resolved - The issue was resolved..

Test stage outage

2022-06-02T11:11:11.840+00:00

Type: Incident

Duration: 7 days, 12 hours and 36 minutes

Affected Components: Forms Hub Service

Jun 2, 11:11:11 GMT+0
Investigating - There is currently a issue with our Test Stage. Therefore our Digital Deals Services are not available. **Production is not affected!**.

Jun 2, 14:11:47 GMT+0
Resolved - **Summary of Impact:** Between 13:00 CET on 02 Jun 2022 and 16:00 CET on 02 Jun 2022, as a customer you may have experienced issues when accessing or using a digital.deals application on the Test-Environment. **Preliminary Root Cause:** We determined that a update of a service multiplied database entries and flooded our database cluster. **Mitigation:** We have stopped the affected service so no new entries can be created and the affected service had to be restored to a properly working version..

Partial outage of AEM instances

2022-01-16T23:00:00.000+00:00

Type: Incident

Affected Components: Swisscom Sign Service, Forms Hub Service

Jan 16, 23:00:00 GMT+0
Resolved - **Summary of Impact:** Between 16:40 CET on 14 Jan 2022 and 12:00 CET on 17 Jan 2022, as a customer you may have experienced issues when generating a PDF document. **Root Cause:** We determined that the main source of the problem was a partially incorrect maintenance task, wich caused the AEM instances to perform in an imperfect state. **Mitigation:** The maintenance task has been optimised and the AEM instances have been put back into operation..