ajila Status - Incident history https://status.ajila.com ajila Sat, 26 Dec 2026 12:00:00 +0000 Scheduled Maintenance Type: Maintenance Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST Dec 26, 12:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Type: Maintenance

Affected Components: , , , , , , ,

<p><small>Dec <var data-var='date'> 26</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> ]]> Sat, 26 Dec 2026 12:00:00 +0000 https://status.ajila.com/maintenance/cml4ygtf80flgwzlrui3djwwq https://status.ajila.com/maintenance/cml4ygtf80flgwzlrui3djwwq Scheduled Maintenance Type: Maintenance Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST Nov 28, 12:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Type: Maintenance

Affected Components: , , , , , , ,

<p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> ]]> Sat, 28 Nov 2026 12:00:00 +0000 https://status.ajila.com/maintenance/cml4yfeve01lbgp838cmrk7u9 https://status.ajila.com/maintenance/cml4yfeve01lbgp838cmrk7u9 Scheduled Maintenance Type: Maintenance Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST Oct 31, 12:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Type: Maintenance

Affected Components: , , , , , , ,

<p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> ]]> Sat, 31 Oct 2026 12:00:00 +0000 https://status.ajila.com/maintenance/cml4yetw207y0hk02k6v9m2fl https://status.ajila.com/maintenance/cml4yetw207y0hk02k6v9m2fl Scheduled Maintenance Type: Maintenance Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST Sep 26, 11:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Type: Maintenance

Affected Components: , , , , , , ,

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> ]]> Sat, 26 Sep 2026 11:00:00 +0000 https://status.ajila.com/maintenance/cml4ye5ze0fkpwzlrkymaf253 https://status.ajila.com/maintenance/cml4ye5ze0fkpwzlrkymaf253 Scheduled Maintenance Type: Maintenance Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST Aug 29, 11:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Type: Maintenance

Affected Components: , , , , , , ,

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> ]]> Sat, 29 Aug 2026 11:00:00 +0000 https://status.ajila.com/maintenance/cml4ydo2m0fkkwzlrdbt210es https://status.ajila.com/maintenance/cml4ydo2m0fkkwzlrdbt210es Scheduled Maintenance Type: Maintenance Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST Jul 25, 11:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Type: Maintenance

Affected Components: , , , , , , ,

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> ]]> Sat, 25 Jul 2026 11:00:00 +0000 https://status.ajila.com/maintenance/cml4yd8cs07n710iw7e21yg8o https://status.ajila.com/maintenance/cml4yd8cs07n710iw7e21yg8o Scheduled Maintenance Type: Maintenance Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST Jun 27, 11:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Type: Maintenance

Affected Components: , , , , , , ,

<p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> ]]> Sat, 27 Jun 2026 11:00:00 +0000 https://status.ajila.com/maintenance/cml4ycrl007n210iw3v5icuwz https://status.ajila.com/maintenance/cml4ycrl007n210iw3v5icuwz Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Forms Hub Service, Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST May 30, 11:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. May 30, 11:00:01 GMT+0 - Identified - Maintenance is now in progress May 30, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 30 May 2026 11:00:00 +0000 https://status.ajila.com/maintenance/cml4ybzua07pulvlzj0mw92bf https://status.ajila.com/maintenance/cml4ybzua07pulvlzj0mw92bf Upcoming Maintenance Type: Maintenance Duration: 2 hours Affected Components: Swisscom Sign Cockpit Service, Forms Hub Service, Swisscom Sign Service May 7, 20:00:00 GMT+0 - Identified - Dear customers, We are aware of the recently disclosed Linux vulnerability known as **CopyFail** (<https://copy.fail/>), which affects a broad range of Linux systems and kernel versions released during the past several years. As a precautionary security measure, we will apply patches to our production systems on **May 7, 2026 at 22:00 CET**. During the maintenance window, temporary service interruptions and short periods of downtime may occur while systems and services are being restarted. We currently do not expect any prolonged impact on availability. May 7, 20:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customers, We are aware of the recently disclosed Linux vulnerability known as **CopyFail** (<https://copy.fail/>), which affects a broad range of Linux systems and kernel versions released during the past several years. As a precautionary security measure, we will apply patches to our production systems on **May 7, 2026 at 22:00 CET**. During the maintenance window, temporary service interruptions and short periods of downtime may occur while systems and services are being restarted. We currently do not expect any prolonged impact on availability..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 7 May 2026 20:00:00 +0000 https://status.ajila.com/maintenance/cmov4y1ul02e11370rn238ze0 https://status.ajila.com/maintenance/cmov4y1ul02e11370rn238ze0 Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Swisscom Sign Service TEST, Swisscom Sign Cockpit Service, Communication Hub Service TEST, Forms Hub Service TEST, Forms Hub Service, Swisscom Sign Service, Communication Hub Service, Swisscom Sign Cockpit Service TEST Apr 25, 11:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Apr 25, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 25, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , ,

<p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 25 Apr 2026 11:00:00 +0000 https://status.ajila.com/maintenance/cml4yb8y807j9o6w8wimhko97 https://status.ajila.com/maintenance/cml4yb8y807j9o6w8wimhko97 Extended Maintenance Type: Maintenance Duration: 4 hours Affected Components: Swisscom Sign Cockpit Service, Forms Hub Service, Swisscom Sign Service Apr 25, 06:00:00 GMT+0 - Identified - We will be performing an additional maintenance window this morning, outside of our regular afternoon schedule. During this time, changes will be applied to our production environment to improve overall stability and security. Brief intermittent service interruptions may occur. Our regular maintenance window in the afternoon will remain unchanged. Thank you for your understanding. Apr 25, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 25, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: , ,

<p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing an additional maintenance window this morning, outside of our regular afternoon schedule. During this time, changes will be applied to our production environment to improve overall stability and security. Brief intermittent service interruptions may occur. Our regular maintenance window in the afternoon will remain unchanged. Thank you for your understanding..</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 25 Apr 2026 06:00:00 +0000 https://status.ajila.com/maintenance/cmo3103bv012nfxhd9rewqanu https://status.ajila.com/maintenance/cmo3103bv012nfxhd9rewqanu Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Forms Hub Service TEST, Forms Hub Service, Swisscom Sign Service, Communication Hub Service, Swisscom Sign Cockpit Service TEST Mar 28, 12:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Mar 28, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 28, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , ,

<p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 28 Mar 2026 12:00:00 +0000 https://status.ajila.com/maintenance/cml4yanyw0813azsvxdvpp67f https://status.ajila.com/maintenance/cml4yanyw0813azsvxdvpp67f Communications Hub – Security Hotfix Deployment Type: Maintenance Duration: 1 hour Affected Components: Communication Hub Service TEST, Communication Hub Service Mar 18, 20:00:00 GMT+0 - Identified - We will be applying a critical security patch to the underlying Identity and Access Management (IAM) component. During the maintenance window, users may experience temporary service interruptions, including possible session terminations. We are taking this proactive measure to ensure the continued security and stability of our systems. Thank you for your understanding. Mar 18, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 18, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be applying a critical security patch to the underlying Identity and Access Management (IAM) component. During the maintenance window, users may experience temporary service interruptions, including possible session terminations. We are taking this proactive measure to ensure the continued security and stability of our systems. Thank you for your understanding..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 18 Mar 2026 20:00:00 +0000 https://status.ajila.com/maintenance/cmmunmju60222r5dhm1uokl69 https://status.ajila.com/maintenance/cmmunmju60222r5dhm1uokl69 Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST Feb 28, 12:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Feb 28, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 28, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , ,

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 28 Feb 2026 12:00:00 +0000 https://status.ajila.com/maintenance/cml4y90dr0figwzlry3bbzne1 https://status.ajila.com/maintenance/cml4y90dr0figwzlry3bbzne1 Issue with International SMS Delivery Type: Incident Duration: 9 days Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service TEST, Swisscom Sign Service, Forms Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST Feb 16, 07:00:00 GMT+0 - Resolved - This incident has been resolved. Feb 7, 07:00:00 GMT+0 - Investigating - We are aware of an issue that is currently impacting SMS delivery to international phone numbers. Our team is actively investigating the cause and working towards a resolution. We appreciate your patience and will keep you informed of any updates. Type: Incident

Duration: 9 days

Affected Components: , , , , ,

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue that is currently impacting SMS delivery to international phone numbers. Our team is actively investigating the cause and working towards a resolution. We appreciate your patience and will keep you informed of any updates..</p> ]]> Sat, 7 Feb 2026 07:00:00 +0000 https://status.ajila.com/incident/cmlewcpt805ao10n5ip1k5rr0 https://status.ajila.com/incident/cmlewcpt805ao10n5ip1k5rr0 Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST Jan 31, 12:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Jan 31, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , ,

<p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> <p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 31 Jan 2026 12:00:00 +0000 https://status.ajila.com/maintenance/cml29ofx8060fy4j4ck5p99vg https://status.ajila.com/maintenance/cml29ofx8060fy4j4ck5p99vg Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Service, Forms Hub Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Forms Hub Service TEST, Communication Hub Service, Swisscom Sign Cockpit Service TEST Dec 27, 12:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Dec 27, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 27, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , ,

<p><small>Dec <var data-var='date'> 27</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> <p><small>Dec <var data-var='date'> 27</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 27</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 27 Dec 2025 12:00:00 +0000 https://status.ajila.com/maintenance/cma15ngkv0029rbhd03dp7r6u https://status.ajila.com/maintenance/cma15ngkv0029rbhd03dp7r6u Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Swisscom Sign Service, Swisscom Sign Cockpit Service, Communication Hub Service TEST, Forms Hub Service TEST, Swisscom Sign Service TEST, Forms Hub Service, Communication Hub Service, Swisscom Sign Cockpit Service TEST Nov 29, 12:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Nov 29, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 29, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , ,

<p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 29 Nov 2025 12:00:00 +0000 https://status.ajila.com/maintenance/cma15mpxf003u1394gywdt9uo https://status.ajila.com/maintenance/cma15mpxf003u1394gywdt9uo Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Swisscom Sign Cockpit Service, Forms Hub Service, Swisscom Sign Service, Communication Hub Service Nov 24, 21:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Nov 24, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 25, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 24 Nov 2025 21:00:00 +0000 https://status.ajila.com/maintenance/cmi7haa1z055qoku7mno7iy1u https://status.ajila.com/maintenance/cmi7haa1z055qoku7mno7iy1u Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Communication Hub Service TEST, Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Service TEST, Swisscom Sign Cockpit Service, Forms Hub Service, Swisscom Sign Service, Swisscom Sign Cockpit Service TEST Oct 25, 11:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Oct 25, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 25, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , ,

<p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 25 Oct 2025 11:00:00 +0000 https://status.ajila.com/maintenance/cma15lyr3003aurzp7u5y5yfb https://status.ajila.com/maintenance/cma15lyr3003aurzp7u5y5yfb Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Communication Hub Service TEST, Forms Hub Service TEST, Communication Hub Service, Swisscom Sign Service TEST, Swisscom Sign Cockpit Service, Swisscom Sign Service, Forms Hub Service, Swisscom Sign Cockpit Service TEST Sep 27, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 27, 11:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Sep 27, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , ,

<p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 27 Sep 2025 11:00:00 +0000 https://status.ajila.com/maintenance/cma15l13h001vrbhdtf3zb6le https://status.ajila.com/maintenance/cma15l13h001vrbhdtf3zb6le Email Delivery Delays Type: Incident Duration: 3 days, 4 hours and 45 minutes Sep 5, 09:45:23 GMT+0 - Monitoring - We are currently experiencing delays in outgoing email delivery. Emails are processed correctly on our systems but are being delivered with significant delay by a partner service. No data loss has occurred – all messages are in transit. We are monitoring the situation closely and will provide updates as soon as more information becomes available. Sep 8, 06:11:46 GMT+0 - Monitoring - Our partner has implemented a fix that should resolve the issue with delayed email delivery. At this time, email delivery appears to be functioning normally again. We will continue to monitor the situation closely before fully closing this incident. Sep 8, 14:30:47 GMT+0 - Resolved - Our service partner has confirmed that the issue causing delays in outgoing email delivery has been fully resolved. Email delivery is now functioning normally without delays. Thank you for your patience while this incident was addressed. Type: Incident

Duration: 3 days, 4 hours and 45 minutes

<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>09:45:23</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently experiencing delays in outgoing email delivery. Emails are processed correctly on our systems but are being delivered with significant delay by a partner service. No data loss has occurred – all messages are in transit. We are monitoring the situation closely and will provide updates as soon as more information becomes available..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>06:11:46</var> GMT+0</small><br><strong>Monitoring</strong> - Our partner has implemented a fix that should resolve the issue with delayed email delivery. At this time, email delivery appears to be functioning normally again. We will continue to monitor the situation closely before fully closing this incident..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>14:30:47</var> GMT+0</small><br><strong>Resolved</strong> - Our service partner has confirmed that the issue causing delays in outgoing email delivery has been fully resolved. Email delivery is now functioning normally without delays. Thank you for your patience while this incident was addressed..</p> ]]> Fri, 5 Sep 2025 09:45:23 +0000 https://status.ajila.com/incident/cmf6ng32d0040a4cblyyfww31 https://status.ajila.com/incident/cmf6ng32d0040a4cblyyfww31 Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Forms Hub Service TEST, Communication Hub Service TEST, Communication Hub Service, Swisscom Sign Service TEST, Swisscom Sign Cockpit Service, Swisscom Sign Service, Forms Hub Service, Swisscom Sign Cockpit Service TEST Aug 30, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 30, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 30, 11:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , ,

<p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> ]]> Sat, 30 Aug 2025 11:00:00 +0000 https://status.ajila.com/maintenance/cma15jl0f001orbhdz9tuldsc https://status.ajila.com/maintenance/cma15jl0f001orbhdz9tuldsc Ajila Cloud Services not available Type: Incident Duration: 7 hours Affected Components: Forms Hub Service TEST, Communication Hub Service, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Cockpit Service, Swisscom Sign Service, Forms Hub Service, Swisscom Sign Cockpit Service TEST Aug 27, 06:16:17 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 27, 06:18:28 GMT+0 - Resolved - This incident has been resolved. Aug 27, 12:38:59 GMT+0 - Postmortem - **Incident Summary** Between Tuesday, August 26, 2025, 18:00, and Wednesday, August 27, 2025, 8:30, the FormsHub service experienced limited availability. **Impact** Some requests to the FormsHub service were delayed or could not be processed successfully. **Root Cause** During a planned infrastructure adjustment, an unexpected issue occurred, leading to reduced availability of the service. **Resolution** The affected component was adjusted, and the systems have been running stably since Wednesday, August 27, 2025, 8:30. **Next Steps / Prevention** Additional monitoring and safeguard measures have been implemented to detect and prevent similar incidents at an early stage in the future. Aug 27, 05:45:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 27, 12:45:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours

Affected Components: , , , , , , ,

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>06:16:17</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>06:18:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>12:38:59</var> GMT+0</small><br><strong>Postmortem</strong> - **Incident Summary** Between Tuesday, August 26, 2025, 18:00, and Wednesday, August 27, 2025, 8:30, the FormsHub service experienced limited availability. **Impact** Some requests to the FormsHub service were delayed or could not be processed successfully. **Root Cause** During a planned infrastructure adjustment, an unexpected issue occurred, leading to reduced availability of the service. **Resolution** The affected component was adjusted, and the systems have been running stably since Wednesday, August 27, 2025, 8:30. **Next Steps / Prevention** Additional monitoring and safeguard measures have been implemented to detect and prevent similar incidents at an early stage in the future..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>05:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>12:45:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 27 Aug 2025 05:45:00 +0000 https://status.ajila.com/incident/cmetkvkhu000obscw3huitl2i https://status.ajila.com/incident/cmetkvkhu000obscw3huitl2i Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Forms Hub Service TEST, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Cockpit Service, Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Swisscom Sign Cockpit Service TEST Jul 26, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 26, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 26, 11:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , ,

<p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> ]]> Sat, 26 Jul 2025 11:00:00 +0000 https://status.ajila.com/maintenance/cma15ijv00030i1xoj8pejw5s https://status.ajila.com/maintenance/cma15ijv00030i1xoj8pejw5s Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Forms Hub Service TEST, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Cockpit Service, Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Swisscom Sign Cockpit Service TEST Jun 28, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 28, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 28, 11:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , ,

<p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> ]]> Sat, 28 Jun 2025 11:00:00 +0000 https://status.ajila.com/maintenance/cma15hnkw002ti1xo213uoalr https://status.ajila.com/maintenance/cma15hnkw002ti1xo213uoalr Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Communication Hub Service, Forms Hub Service TEST, Swisscom Sign Cockpit Service, Swisscom Sign Cockpit Service TEST, Swisscom Sign Service TEST, Communication Hub Service TEST, Swisscom Sign Service, Forms Hub Service May 31, 11:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. May 31, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully May 31, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 31</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 31 May 2025 11:00:00 +0000 https://status.ajila.com/maintenance/cma15fcxt001hrbhdlebtepls https://status.ajila.com/maintenance/cma15fcxt001hrbhdlebtepls Email Delivery Delays Type: Incident Duration: 7 hours and 44 minutes Affected Components: Swisscom Sign Service, Communication Hub Service, Forms Hub Service TEST, Forms Hub Service, Swisscom Sign Cockpit Service, Swisscom Sign Cockpit Service TEST, Swisscom Sign Service TEST, Communication Hub Service TEST May 17, 15:45:00 GMT+0 - Resolved - This incident has been resolved. May 17, 09:30:00 GMT+0 - Identified - We are currently experiencing delays in sending email and SMS notifications to customers. Our engineering team is actively investigating the issue and working to restore normal delivery performance as quickly as possible. We apologize for any inconvenience this may cause and thank you for your patience. Type: Incident

Duration: 7 hours and 44 minutes

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 17</var>, <var data-var='time'>15:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing delays in sending email and SMS notifications to customers. Our engineering team is actively investigating the issue and working to restore normal delivery performance as quickly as possible. We apologize for any inconvenience this may cause and thank you for your patience..</p> ]]> Sat, 17 May 2025 09:30:00 +0000 https://status.ajila.com/incident/cmas8kw4b000b109gkt8j2199 https://status.ajila.com/incident/cmas8kw4b000b109gkt8j2199 Scheduled Maintenance Type: Maintenance Duration: 2 hours and 50 minutes Affected Components: Forms Hub Service TEST, Swisscom Sign Cockpit Service TEST, Swisscom Sign Service TEST, Communication Hub Service TEST May 8, 11:00:01 GMT+0 - Identified - Maintenance is now in progress May 8, 13:49:59 GMT+0 - Completed - Maintenance has completed successfully. May 8, 11:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding. Type: Maintenance

Duration: 2 hours and 50 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>13:49:59</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. During this time, services may be temporarily unavailable or experience limited functionality. We are performing essential updates to ensure continued reliability and performance. Thank you for your understanding..</p> ]]> Thu, 8 May 2025 11:00:00 +0000 https://status.ajila.com/maintenance/cmadu9c55000a6r527pg9zir2 https://status.ajila.com/maintenance/cmadu9c55000a6r527pg9zir2 Degraded Performance Type: Incident Duration: 2 days, 1 hour and 38 minutes Affected Components: Swisscom Sign Service, Forms Hub Service, Communication Hub Service, Swisscom Sign Cockpit Service Apr 11, 10:09:45 GMT+0 - Resolved - This incident has been resolved. Apr 10, 16:12:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 9, 08:31:54 GMT+0 - Investigating - We are currently experiencing degraded performance in our cloud environment. Our team is actively investigating the issue and working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. Type: Incident

Duration: 2 days, 1 hour and 38 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>10:09:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>16:12:31</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>08:31:54</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing degraded performance in our cloud environment. Our team is actively investigating the issue and working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding..</p> ]]> Wed, 9 Apr 2025 08:31:54 +0000 https://status.ajila.com/incident/cm99o7nhn004vzlqh5o41e4oi https://status.ajila.com/incident/cm99o7nhn004vzlqh5o41e4oi Partial Outage Test Environment Type: Incident Duration: 7 hours and 34 minutes Affected Components: Forms Hub Service TEST, Swisscom Sign Service TEST, Swisscom Sign Cockpit Service TEST Apr 9, 13:54:09 GMT+0 - Resolved - This incident has been resolved. Apr 9, 06:19:50 GMT+0 - Investigating - We are currently investigating this incident. Apr 9, 09:55:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 7 hours and 34 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>13:54:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>06:19:50</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>09:55:01</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Wed, 9 Apr 2025 06:19:50 +0000 https://status.ajila.com/incident/cm99jht4h001g7iv7d8xfsnsb https://status.ajila.com/incident/cm99jht4h001g7iv7d8xfsnsb Login Issues Cockpit & Sign Services on Dev&Test Type: Incident Duration: 6 days, 14 hours and 33 minutes Affected Components: Swisscom Sign Service TEST, Swisscom Sign Cockpit Service TEST Feb 12, 23:00:00 GMT+0 - Identified - Due to certificate issues, it is currently not possible to log into the Cockpit. Additionally, signing via the UI is not possible. **These issues only affect the Dev & Test environment.** The problem has already been identified, and we are working with our suppliers on a solution. Feb 19, 13:33:20 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 days, 14 hours and 33 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Due to certificate issues, it is currently not possible to log into the Cockpit. Additionally, signing via the UI is not possible. **These issues only affect the Dev & Test environment.** The problem has already been identified, and we are working with our suppliers on a solution..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>13:33:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 12 Feb 2025 23:00:00 +0000 https://status.ajila.com/incident/cm7bm6o48000n13xqlsdoaqke https://status.ajila.com/incident/cm7bm6o48000n13xqlsdoaqke Ajila Services TEST Environment not available Type: Incident Duration: 19 hours and 48 minutes Affected Components: Forms Hub Service TEST, Swisscom Sign Service TEST, Swisscom Sign Cockpit Service TEST Sep 25, 14:15:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 26, 10:03:12 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 19 hours and 48 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>14:15:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>10:03:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 25 Sep 2024 14:15:00 +0000 https://status.ajila.com/incident/cm1izgufq0004s4xc98k7ehlg https://status.ajila.com/incident/cm1izgufq0004s4xc98k7ehlg E-Mail Delivery Delays Type: Incident Duration: 8 hours and 36 minutes Affected Components: Swisscom Sign Service, Swisscom Sign Service TEST, Swisscom Sign Cockpit Service, Swisscom Sign Cockpit Service TEST Sep 17, 12:59:26 GMT+0 - Investigating - We are currently experiencing an issue causing delays in email delivery. Our team is investigating the cause and working to resolve the problem as quickly as possible. During this time, you may notice that some emails are being delayed. We will provide updates as soon as we have more information. Thank you for your patience. Sep 17, 14:28:27 GMT+0 - Identified - We identified the issue and are working on resolving the issue. Sep 17, 16:45:37 GMT+0 - Identified - We are currently experiencing a partial outage in email delivery due to an outage with one of our supplier systems. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience. Further updates will be provided as soon as the system is back to normal. Sep 17, 15:41:03 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 17, 21:35:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 36 minutes

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>12:59:26</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an issue causing delays in email delivery. Our team is investigating the cause and working to resolve the problem as quickly as possible. During this time, you may notice that some emails are being delayed. We will provide updates as soon as we have more information. Thank you for your patience..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>14:28:27</var> GMT+0</small><br><strong>Identified</strong> - We identified the issue and are working on resolving the issue..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>16:45:37</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a partial outage in email delivery due to an outage with one of our supplier systems. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience. Further updates will be provided as soon as the system is back to normal..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>15:41:03</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>21:35:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 17 Sep 2024 12:59:26 +0000 https://status.ajila.com/incident/cm16fxx14001teggv11ynm42s https://status.ajila.com/incident/cm16fxx14001teggv11ynm42s E-Mail Delivery Delays Type: Incident Duration: 39 minutes Affected Components: Swisscom Sign Service, Forms Hub Service, Swisscom Sign Cockpit Service Aug 19, 08:20:07 GMT+0 - Monitoring - We have received customer feedback indicating that emails are not being sent out correctly. Our monitoring system alerted us to a slowdown in the service, and we have taken immediate action to resolve the issue. Currently, all outstanding emails are being sent, but it will take some time to clear the queue. Thank you for your understanding. Aug 19, 08:58:46 GMT+0 - Resolved - All the outstanding E-Mails were sent out and the Service is running properly again. Type: Incident

Duration: 39 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>08:20:07</var> GMT+0</small><br><strong>Monitoring</strong> - We have received customer feedback indicating that emails are not being sent out correctly. Our monitoring system alerted us to a slowdown in the service, and we have taken immediate action to resolve the issue. Currently, all outstanding emails are being sent, but it will take some time to clear the queue. Thank you for your understanding..</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>08:58:46</var> GMT+0</small><br><strong>Resolved</strong> - All the outstanding E-Mails were sent out and the Service is running properly again..</p> ]]> Mon, 19 Aug 2024 08:20:07 +0000 https://status.ajila.com/incident/cm00q71gf0006znzhu38d2zsm https://status.ajila.com/incident/cm00q71gf0006znzhu38d2zsm Swisscom Sign Cockpit Login Issues Type: Incident Duration: 1 day, 5 hours and 43 minutes Affected Components: Swisscom Sign Cockpit Service, Swisscom Sign Cockpit Service TEST Aug 12, 13:53:22 GMT+0 - Investigating - At the moment a login to the Swisscom Sign Cockpit is not possible. We are investigating this incident. Aug 13, 06:42:59 GMT+0 - Identified - We identified the root cause and are working with our partners to restore the functionality. Aug 13, 19:36:20 GMT+0 - Resolved - This incident has been resolved and the service is available again. Type: Incident

Duration: 1 day, 5 hours and 43 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>13:53:22</var> GMT+0</small><br><strong>Investigating</strong> - At the moment a login to the Swisscom Sign Cockpit is not possible. We are investigating this incident..</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>06:42:59</var> GMT+0</small><br><strong>Identified</strong> - We identified the root cause and are working with our partners to restore the functionality..</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>19:36:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and the service is available again..</p> ]]> Mon, 12 Aug 2024 13:53:22 +0000 https://status.ajila.com/incident/clzr20mdl733018ifohjnyj5nyu https://status.ajila.com/incident/clzr20mdl733018ifohjnyj5nyu Service outage Type: Incident Duration: 1 hour and 55 minutes Affected Components: Swisscom Sign Service, Forms Hub Service Feb 22, 08:53:00 GMT+0 - Resolved - **Summary of Impact:** Between 07:57 CET on 22 February 2024 and 09:53 CET on 24 February 2024, as a customer you may have experienced issues when accessing our services. **Preliminary Root Cause:** We determined that a DNS configuration change caused some internal services to not being able to route correctly. **Mitigation:** We have restored the DNS configuration and are working on additional measures to prevent this type of issue to reoccur. Feb 22, 06:58:00 GMT+0 - Investigating - As a customer you may experience issues when using the Digital Deals or Blink Signing service. We are aware of the problems and are analyzing the issue. Feb 22, 08:33:00 GMT+0 - Identified - We have identified the root cause and are working to resolve the issue. Type: Incident

Duration: 1 hour and 55 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>08:53:00</var> GMT+0</small><br><strong>Resolved</strong> - **Summary of Impact:** Between 07:57 CET on 22 February 2024 and 09:53 CET on 24 February 2024, as a customer you may have experienced issues when accessing our services. **Preliminary Root Cause:** We determined that a DNS configuration change caused some internal services to not being able to route correctly. **Mitigation:** We have restored the DNS configuration and are working on additional measures to prevent this type of issue to reoccur..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>06:58:00</var> GMT+0</small><br><strong>Investigating</strong> - As a customer you may experience issues when using the Digital Deals or Blink Signing service. We are aware of the problems and are analyzing the issue..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>08:33:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the root cause and are working to resolve the issue..</p> ]]> Thu, 22 Feb 2024 06:58:00 +0000 https://status.ajila.com/incident/clswxi7xd864916cioiygzdtuu0 https://status.ajila.com/incident/clswxi7xd864916cioiygzdtuu0 ajila Cloud Services not accessible Type: Incident Duration: 4 hours and 43 minutes Affected Components: Swisscom Sign Service, Forms Hub Service Feb 1, 08:31:19 GMT+0 - Identified - AEM services are not responding Feb 1, 08:32:18 GMT+0 - Monitoring - Service availability has been restored and are stabilizing Feb 1, 09:00:01 GMT+0 - Resolved - A routine maintenance job has led to an inconsistent state of our AEM servers resulting in requests being answered. We strive to provide you the best service possible. Therefore, the following improvements were taken immediately: * We have split our maintenance jobs to have them run on only a subset of servers at a time * Monitoring of our services was improved to verify successful maintenance more accurately We apologize for the inconvenience this has caused you and wish you a great day. Feb 1, 04:17:00 GMT+0 - Investigating - We are analyzing the issue. Type: Incident

Duration: 4 hours and 43 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:31:19</var> GMT+0</small><br><strong>Identified</strong> - AEM services are not responding.</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:32:18</var> GMT+0</small><br><strong>Monitoring</strong> - Service availability has been restored and are stabilizing.</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Resolved</strong> - A routine maintenance job has led to an inconsistent state of our AEM servers resulting in requests being answered. We strive to provide you the best service possible. Therefore, the following improvements were taken immediately: * We have split our maintenance jobs to have them run on only a subset of servers at a time * Monitoring of our services was improved to verify successful maintenance more accurately We apologize for the inconvenience this has caused you and wish you a great day..</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>04:17:00</var> GMT+0</small><br><strong>Investigating</strong> - We are analyzing the issue..</p> ]]> Thu, 1 Feb 2024 04:17:00 +0000 https://status.ajila.com/incident/cls2xtpv64001bwn7fte2e5ix https://status.ajila.com/incident/cls2xtpv64001bwn7fte2e5ix Slow response when accessing AEM services Type: Incident Duration: 3 hours and 15 minutes Affected Components: Swisscom Sign Service, Forms Hub Service Jan 29, 04:00:00 GMT+0 - Investigating - **As a customer you may have experienced issues when …** … accessing forms … submitting forms … using the Digital Deals / Blink service We are analyzing the issue. Jan 29, 07:15:00 GMT+0 - Resolved - **Summary of Impact:** Between 05:00 CET on January 29 2024 and 08:15 CET on January 29 2024, as a customer you may have experienced issues when opening and submitting forms. **Preliminary Root Cause:** We determined that one of the AEM publishers was in an unhealthy state. **Mitigation:** The system immediately responded with not routing any more traffic to this defective publisher. Measures were taken to replace the machine with a new one. Performance is back to normal. Type: Incident

Duration: 3 hours and 15 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Investigating</strong> - **As a customer you may have experienced issues when …** … accessing forms … submitting forms … using the Digital Deals / Blink service We are analyzing the issue..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>07:15:00</var> GMT+0</small><br><strong>Resolved</strong> - **Summary of Impact:** Between 05:00 CET on January 29 2024 and 08:15 CET on January 29 2024, as a customer you may have experienced issues when opening and submitting forms. **Preliminary Root Cause:** We determined that one of the AEM publishers was in an unhealthy state. **Mitigation:** The system immediately responded with not routing any more traffic to this defective publisher. Measures were taken to replace the machine with a new one. Performance is back to normal..</p> ]]> Mon, 29 Jan 2024 04:00:00 +0000 https://status.ajila.com/incident/clrz1okvb92985bgo95lsbildn https://status.ajila.com/incident/clrz1okvb92985bgo95lsbildn Degraded performance ajila Cloud TEST Type: Incident Duration: 7 days, 6 hours and 29 minutes Affected Components: Forms Hub Service TEST, Swisscom Sign Service TEST Jul 21, 07:22:21 GMT+0 - Investigating - We have identified degraded performance on our TEST environment. We are investigating the issue. ***Note:* This issue does not affect the production systems.** Jul 21, 10:50:19 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. If you still encounter problems please try the following: - Delete the local Browser Cache and restart the Browser. If this doesn't help, please create a ticket here: [https://help.ajila.io ](url) Jul 28, 13:51:11 GMT+0 - Resolved - This incident has been resolved. All services are operating normally. Type: Incident

Duration: 7 days, 6 hours and 29 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>07:22:21</var> GMT+0</small><br><strong>Investigating</strong> - We have identified degraded performance on our TEST environment. We are investigating the issue. ***Note:* This issue does not affect the production systems.**.</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>10:50:19</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. If you still encounter problems please try the following: - Delete the local Browser Cache and restart the Browser. If this doesn't help, please create a ticket here: [https://help.ajila.io ](url).</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>13:51:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All services are operating normally..</p> ]]> Fri, 21 Jul 2023 07:22:21 +0000 https://status.ajila.com/incident/clkc978hm564934caocj2aa6k05 https://status.ajila.com/incident/clkc978hm564934caocj2aa6k05 DNS Issues Type: Incident Duration: 12 days and 12 hours Affected Components: Swisscom Sign Service, Forms Hub Service Aug 30, 06:00:00 GMT+0 - Identified - **Summary of Impact:** Between 8:00 CET on August 30 2022 and 13:00 CET on 22 Nov 2022, as a customer you may have experienced issues using our services. **Root Cause:** This was due to the fact that our underlying cloud provider Microsoft was having issues resolving domain names (dns service issue). **Mitigation:** Since our services are caching DNS requests, we are not aware of any service interruption other than a mandatory reboot of our cluster to resolve the issue. The reboot took about 10 minutes and was initiated at 12:36 CET. All services are up and running again without any DNS issues. If you have further questions, please contact us at https://servicedesk.ajila.com. Aug 30, 11:00:00 GMT+0 - Resolved - The issue was resolved. Type: Incident

Duration: 12 days and 12 hours

Affected Components: ,

<p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Summary of Impact:** Between 8:00 CET on August 30 2022 and 13:00 CET on 22 Nov 2022, as a customer you may have experienced issues using our services. **Root Cause:** This was due to the fact that our underlying cloud provider Microsoft was having issues resolving domain names (dns service issue). **Mitigation:** Since our services are caching DNS requests, we are not aware of any service interruption other than a mandatory reboot of our cluster to resolve the issue. The reboot took about 10 minutes and was initiated at 12:36 CET. All services are up and running again without any DNS issues. If you have further questions, please contact us at https://servicedesk.ajila.com..</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue was resolved..</p> ]]> Tue, 30 Aug 2022 06:00:00 +0000 https://status.ajila.com/incident/cl7g5m3ys92750jhn49u21qolw https://status.ajila.com/incident/cl7g5m3ys92750jhn49u21qolw Test stage outage Type: Incident Duration: 7 days, 12 hours and 36 minutes Affected Components: Forms Hub Service Jun 2, 11:11:11 GMT+0 - Investigating - There is currently a issue with our Test Stage. Therefore our Digital Deals Services are not available. **Production is not affected!** Jun 2, 14:11:47 GMT+0 - Resolved - **Summary of Impact:** Between 13:00 CET on 02 Jun 2022 and 16:00 CET on 02 Jun 2022, as a customer you may have experienced issues when accessing or using a digital.deals application on the Test-Environment. **Preliminary Root Cause:** We determined that a update of a service multiplied database entries and flooded our database cluster. **Mitigation:** We have stopped the affected service so no new entries can be created and the affected service had to be restored to a properly working version. Type: Incident

Duration: 7 days, 12 hours and 36 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>11:11:11</var> GMT+0</small><br><strong>Investigating</strong> - There is currently a issue with our Test Stage. Therefore our Digital Deals Services are not available. **Production is not affected!**.</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>14:11:47</var> GMT+0</small><br><strong>Resolved</strong> - **Summary of Impact:** Between 13:00 CET on 02 Jun 2022 and 16:00 CET on 02 Jun 2022, as a customer you may have experienced issues when accessing or using a digital.deals application on the Test-Environment. **Preliminary Root Cause:** We determined that a update of a service multiplied database entries and flooded our database cluster. **Mitigation:** We have stopped the affected service so no new entries can be created and the affected service had to be restored to a properly working version..</p> ]]> Thu, 2 Jun 2022 11:11:11 +0000 https://status.ajila.com/incident/cl3wx2vrc1964m1ok54gb3s54 https://status.ajila.com/incident/cl3wx2vrc1964m1ok54gb3s54 Partial outage of AEM instances Type: Incident Affected Components: Swisscom Sign Service, Forms Hub Service Jan 16, 23:00:00 GMT+0 - Resolved - **Summary of Impact:** Between 16:40 CET on 14 Jan 2022 and 12:00 CET on 17 Jan 2022, as a customer you may have experienced issues when generating a PDF document. **Root Cause:** We determined that the main source of the problem was a partially incorrect maintenance task, wich caused the AEM instances to perform in an imperfect state. **Mitigation:** The maintenance task has been optimised and the AEM instances have been put back into operation. Type: Incident

Affected Components: ,

<p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Resolved</strong> - **Summary of Impact:** Between 16:40 CET on 14 Jan 2022 and 12:00 CET on 17 Jan 2022, as a customer you may have experienced issues when generating a PDF document. **Root Cause:** We determined that the main source of the problem was a partially incorrect maintenance task, wich caused the AEM instances to perform in an imperfect state. **Mitigation:** The maintenance task has been optimised and the AEM instances have been put back into operation..</p> ]]> Sun, 16 Jan 2022 23:00:00 +0000 https://status.ajila.com/incident/ckyiplnv8292766doot87ux5tv0 https://status.ajila.com/incident/ckyiplnv8292766doot87ux5tv0