ajila - Test stage outage – Incident details

All systems operational

Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

Test stage outage

Resolved
Partial outage
Started over 2 years agoLasted about 3 hours

Affected

Ajila Services
Forms Hub Service
Updates
  • Resolved
    Resolved

    Summary of Impact: Between 13:00 CET on 02 Jun 2022 and 16:00 CET on 02 Jun 2022, as a customer you may have experienced issues when accessing or using a digital.deals application on the Test-Environment.

    Preliminary Root Cause: We determined that a update of a service multiplied database entries and flooded our database cluster.

    Mitigation: We have stopped the affected service so no new entries can be created and the affected service had to be restored to a properly working version.

  • Investigating
    Investigating

    There is currently a issue with our Test Stage. Therefore our Digital Deals Services are not available.

    Production is not affected!