ajila - Partial outage of AEM instances – Details zu Vorfällen

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Partial outage of AEM instances

Gelöst
Teilausfall
Aufgetreten am vor mehr als 3 JahrenDauerte 2 Tage

Betroffen

Ajila Services

Forms Hub Service

Swisscom Sign Service

Aktualisierung
  • Gelöst
    Gelöst

    Summary of Impact: Between 16:40 CET on 14 Jan 2022 and 12:00 CET on 17 Jan 2022, as a customer you may have experienced issues when generating a PDF document.

    Root Cause: We determined that the main source of the problem was a partially incorrect maintenance task, wich caused the AEM instances to perform in an imperfect state.

    Mitigation: The maintenance task has been optimised and the AEM instances have been put back into operation.