ajila - Partial outage of AEM instances – Incident details

All systems operational

Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

Partial outage of AEM instances

Resolved
Partial outage
Started almost 3 years agoLasted 2 days

Affected

Ajila Services

Forms Hub Service

Swisscom Sign Service

Updates
  • Resolved
    Resolved

    Summary of Impact: Between 16:40 CET on 14 Jan 2022 and 12:00 CET on 17 Jan 2022, as a customer you may have experienced issues when generating a PDF document.

    Root Cause: We determined that the main source of the problem was a partially incorrect maintenance task, wich caused the AEM instances to perform in an imperfect state.

    Mitigation: The maintenance task has been optimised and the AEM instances have been put back into operation.