ajila - Slow response when accessing AEM services – Incident details

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Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

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Slow response when accessing AEM services

ResolvedDegraded performance3 hours 15 minutes

Affected

Ajila Services

Degraded performance from 4:00 AM to 7:15 AM

Forms Hub Service

Degraded performance from 4:00 AM to 7:15 AM

Swisscom Sign Service

Degraded performance from 4:00 AM to 7:15 AM

  • ResolvedUTC

    Summary of Impact: Between 05:00 CET on January 29 2024 and 08:15 CET on January 29 2024, as a customer you may have experienced issues when opening and submitting forms.

    Preliminary Root Cause: We determined that one of the AEM publishers was in an unhealthy state.

    Mitigation: The system immediately responded with not routing any more traffic to this defective publisher. Measures were taken to replace the machine with a new one. Performance is back to normal.

  • InvestigatingUTC

    As a customer you may have experienced issues when …

    … accessing forms
    … submitting forms
    … using the Digital Deals / Blink service

    We are analyzing the issue.