ajila - Service outage – Incident details

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Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

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Service outage

ResolvedMajor outage1 hour 55 minutes

Affected

Ajila Services

Major outage from 6:58 AM to 8:53 AM

Forms Hub Service

Major outage from 6:58 AM to 8:53 AM

Swisscom Sign Service

Major outage from 6:58 AM to 8:53 AM

  • ResolvedUTC

    Summary of Impact: Between 07:57 CET on 22 February 2024 and 09:53 CET on 24 February 2024, as a customer you may have experienced issues when accessing our services.

    Preliminary Root Cause: We determined that a DNS configuration change caused some internal services to not being able to route correctly.

    Mitigation: We have restored the DNS configuration and are working on additional measures to prevent this type of issue to reoccur.

  • IdentifiedUTC

    We have identified the root cause and are working to resolve the issue.

  • InvestigatingUTC

    As a customer you may experience issues when using the Digital Deals or Blink Signing service.

    We are aware of the problems and are analyzing the issue.