ajila - Ajila Cloud Services not available – Incident details

All systems operational

Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

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Ajila Cloud Services not available

ResolvedPartial outage 50%7 hours

Affected

  • ResolvedUTC
    This incident has been resolved.
  • PostmortemUTC

    Incident Summary
    Between Tuesday, August 26, 2025, 18:00, and Wednesday, August 27, 2025, 8:30, the FormsHub service experienced limited availability.

    Impact
    Some requests to the FormsHub service were delayed or could not be processed successfully.

    Root Cause
    During a planned infrastructure adjustment, an unexpected issue occurred, leading to reduced availability of the service.

    Resolution
    The affected component was adjusted, and the systems have been running stably since Wednesday, August 27, 2025, 8:30.

    Next Steps / Prevention
    Additional monitoring and safeguard measures have been implemented to detect and prevent similar incidents at an early stage in the future.

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC
    We are currently investigating this incident.