ajila - Notice history

All systems operational

Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

Operational

Forms Hub Service - Operational

99.96% uptime
Jun 2022 · 99.87%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Swisscom Sign Service - Operational

100.0% uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Swisscom Sign Cockpit Service - Operational

100.0% uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Communication Hub Service - Operational

100.0% uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022

Notice history

View current status

Aug 2022

DNS Issues
Resolved5 hours
  • ResolvedUTC

    The issue was resolved.

  • IdentifiedUTC

    Summary of Impact: Between 8:00 CET on August 30 2022 and 13:00 CET on 22 Nov 2022, as a customer you may have experienced issues using our services.

    Root Cause: This was due to the fact that our underlying cloud provider Microsoft was having issues resolving domain names (dns service issue).

    Mitigation: Since our services are caching DNS requests, we are not aware of any service interruption other than a mandatory reboot of our cluster to resolve the issue. The reboot took about 10 minutes and was initiated at 12:36 CET.

    All services are up and running again without any DNS issues.

    If you have further questions, please contact us at https://servicedesk.ajila.com.

Jul 2022

No notices reported this month

Jun 2022

Test stage outage
ResolvedPartial outage3 hours
  • ResolvedUTC

    Summary of Impact: Between 13:00 CET on 02 Jun 2022 and 16:00 CET on 02 Jun 2022, as a customer you may have experienced issues when accessing or using a digital.deals application on the Test-Environment.

    Preliminary Root Cause: We determined that a update of a service multiplied database entries and flooded our database cluster.

    Mitigation: We have stopped the affected service so no new entries can be created and the affected service had to be restored to a properly working version.

  • InvestigatingUTC

    There is currently a issue with our Test Stage. Therefore our Digital Deals Services are not available.

    Production is not affected!

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