ajila - Notice history

All systems operational

Please note: The uptime reported below is calculated on a 24/7 basis. However, our SLAs are based on business hours which could differ from the uptime shown.

Ajila Services

Operational

Forms Hub Service - Operational

100% - uptime
Feb 2024 · 99.72%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Swisscom Sign Service - Operational

100% - uptime
Feb 2024 · 99.72%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Communication Hub Service - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Notice history

Apr 2024

No notices reported this month

Mar 2024

No notices reported this month

Feb 2024

Service outage
  • Resolved
    Resolved

    Summary of Impact: Between 07:57 CET on 22 February 2024 and 09:53 CET on 24 February 2024, as a customer you may have experienced issues when accessing our services.

    Preliminary Root Cause: We determined that a DNS configuration change caused some internal services to not being able to route correctly.

    Mitigation: We have restored the DNS configuration and are working on additional measures to prevent this type of issue to reoccur.

  • Identified
    Identified

    We have identified the root cause and are working to resolve the issue.

  • Investigating
    Investigating

    As a customer you may experience issues when using the Digital Deals or Blink Signing service.

    We are aware of the problems and are analyzing the issue.

ajila Cloud Services not accessible
  • Resolved
    Resolved

    A routine maintenance job has led to an inconsistent state of our AEM servers resulting in requests being answered.

    We strive to provide you the best service possible. Therefore, the following improvements were taken immediately:

    • We have split our maintenance jobs to have them run on only a subset of servers at a time

    • Monitoring of our services was improved to verify successful maintenance more accurately

    We apologize for the inconvenience this has caused you and wish you a great day.

  • Monitoring
    Monitoring

    Service availability has been restored and are stabilizing

  • Identified
    Identified

    AEM services are not responding

  • Investigating
    Investigating

    We are analyzing the issue.

Feb 2024 to Apr 2024

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